Vivienne Harris

www.heathgate.com

Hampstead

 

How many years have you been an agent?

38 years

 

In one sentence why do you think independent agents are a better choice for the public?

They provide a better and more customised service in order to maintain their clientele and are more committed to ensure that each transaction runs smoothly so that further recommendations are forthcoming.

 

What do you hope CIELA will achieve?

A better profile for independent agents and back up for the agents, when required, against other predators or governmental intervention. A voice to the public changing historic perceptions.

 

To what do you attribute your success over your competitors?

Hard work, attention to detail and high quality, professional service. A good team of people who work well together.

 

What is the hardest part of running an independent agency?

Maintaining a profile against the corporates and educating sellers and landlords that independent agents are often a better choice. Also retaining good quality staff.

 

Most agents would admit to being busier then they like. What one thing would you advise them to stop doing?

Overvaluing property and giving incorrect information to their clients.

 

How would you describe the overall quality of the founders group?

A mix- which is a good thing as various agents face a variety of differing problems.

 

Why do you think Charlie is the right person to get this organisation started?

I do not know his background, however he appears to take a sensible and solid approach.

 

What aspect of your business are you most proud of?

Its continued success in shark ridden waters and our unsullied reputation.

 

If you could wave a magic wand and change one thing about your business, what would it be?

Improve the profile of the business in order to grow it further.

 

In one word how would you describe the responsibility of being an employer?

Serious.