Co-Owner of Mason Bryant



How many years have you been an agent?

I have been a letting agent for over 20 years and have run my own business for the last 10 years


In one sentence, why do you think independent agents are a better choice for the public?

We give a more personal service and treat clients as individuals and not numbers.


What do you hope CIELA will achieve?

A voice for us smaller agents, to enable us to be heard when legislation changes are afoot and also for the public to know using a smaller independent agent is positive and not a negative like our corporate competitors would have them believe


To what do you attribute your success over your competitors?

Friendly, personal service, always giving our clients the time they deserve and responding to all matters as soon as possible.


What is the hardest part of running an independent agency?

Work / personal life balance!


Who is the most impressive agent you have ever met?

According to our clients and customers us!


How would you describe the overall quality of the founders group?

Having only met a handful during the last meeting, its seemed a good balance. We’re not all from the same areas, which is good as it makes sure all areas of England and Wales are covered.


Why do you think Charlie is the right person to get this organisation started?

Because he’s not an agent


What aspect of your business are you most proud of?

Building it up from scratch in a recession and succeeding


If you could wave a magic wand and change one thing about your business, what would it be?

The amount of paperwork we have to do


In one word how would you describe the responsibility of being an employer?

Not possible to describe in one word