Note that the email you receive upon purchase/registration is confirmation of your right to attend the event.  There is no need to print that confirmation as a formal “ticket.” CIELA, Ltd. will add your name to the list of attendees upon successful payment and/or registration (for the free qualifying attendees). You need to merely present identification at the door at the day of the event to gain entry.

All Tickets are sold subject to availability and to these Conditions. These Conditions should be read carefully prior to purchase and any queries relating to them should be raised with us prior to purchase as purchase of Tickets constitutes acceptance of these Conditions.  These Conditions are applicable to all CIELA events, unless otherwise communicated. 

Attendance Pricing:

1. £25 + VAT (non-qualifying agents)

2. £80 + VAT (suppliers)

3. Free Tickets:

  • The ticketholder qualifies as a CIELA, Ltd. member, specifically:
    • Is the owner of a registered agency company or a named partner of an agency LLP;
    • Participates in active owner management; and
    • Is legally compliant with industry regulations.
  • If CIELA, Ltd. discovers that the ticketholder does not comply with any rules for membership, CIELA, Ltd. reserves the right without compensation or refund to deny access to the event for which this ticket is purchased, and in the alternative, to charge that individual for entry on the day of the event.

Conditions for all Attendees:


1. This ticket is not refundable, transferable nor exchangeable under any circumstance.

2. The ticketholder must present proof of identification in order to gain entry.

3. If any of the information submitted to CIELA, Ltd. as qualifications for purchase of this ticket are discovered to be false, CIELA, Ltd. reserves the right without refund or compensation to refuse entry.

4. To prevent fraud and to protect CIELA, Ltd. and you, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we suspect fraud we may cancel any order.

5. The resale of tickets is prohibited. CIELA, Ltd. reserves the right to cancel any tickets that have been resold.

6. These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.

Event Conditions:

1. Venue owner and CIELA, Ltd. reserves the right without refund or compensation to refuse admission to any persons whose conduct is disorderly or unbecoming. Admission to an event is at all times subject to any terms, conditions or rules of the venue operator. If you breach those terms, conditions or rules then the venue operator may refuse admission or expel you from the venue.

2. You should always check that an event is going ahead at the scheduled date, time and venue.  If CIELA, Ltd. cancels an event or makes a significant change to date, venue or time, CIELA, Ltd. will inform you via email correspondence.

3. No photography, audio or video recording is permitted during the event unless otherwise stated by CIELA, Ltd.

4. The ticketholder voluntarily assumes all risk and danger incidental to the event whether occurring prior to, during or subsequent to the actual event, including any death, personal injury, loss, damage or liability.


1. CIELA, Ltd. may use the ticketholder’s image or likeness in any live or recorded video display, photograph or picture.

2. By submitting personal (contact and payment) information, ticketholder consents to receive communications from CIELA, Ltd.

3. By submitting personal (contact and payment) information, ticketholder consents to CIELA, Ltd. providing such information to third party even sponsors, for the purpose of contacting me regarding their products and services, so long as those parties agree to keep this information confidential. CIELA, Ltd. may also release such information when we believe release is appropriate to comply with the law or protect ours or others rights, property or safety. Non-personally identifiable information may be provided to other parties for marketing, advertising or other uses.

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